ITS 311: Technical Communications

Review for Second Test
  1. What is currently the most popularly used visual aid?

  2. What three things are shared during a video conference?

  3. What are transparencies?

  4. What are some benefits of brainstorming?

  5. What are some guidelines for writing a rough draft?

  6. Why should you provide documentation with your piece of writing?

  7. What are the four elements for a successful submission and/or publication?

  8. What is a query letter?

  9. The central idea that focuses the purpose of your paper is called what?

  10. What are the two types of outline format?

  11. Which of these are NOT a negative letter?
    a. Complains
    b. Collection letters
    c. Negative response letters
    d. Orders

  12. Which of these is the most secure type of communication?
    a. Letters
    b. Email
    c. Faxes
    d. Memos

  13. Which of these are the most widely adopted letter formats (pick two)?
    a. Memos
    b. Full Block
    c. Right Block
    d. Modified Block

  14. Name three types of visual aids that are good with small audiences?

  15. Give a brief example of what is in a positive letter?

  16. What are three of the "don’ts" of E-mail etiquette?

  17. In what order can periodical reports be presented?

  18. In what ways can incident reports be beneficial?

  19. What should be included in a field report?

  20. Name four types of visual aids listed in the book?

  21. What is a opaque projector?

  22. Why might you do a videotaped employment interview?

  23. How long should your script of your job presentation be?

  24. What is the problem with most presentation methods suggested in chapter 19?

  25. What is the main economic benefit of video conferencing?

  26. What ethical issue is involved in both written work for a document and artwork used in a presentation?
    (Give the term or describe the concept.)

  27. When using multiple posters, what should be done to preserve continuity from one poster to the next?

  28. What does the text tell us is the most common kind of technical writing?

  29. Order these levels of alerts as the text does, in order of increasing impact: Cautions, Danger Statements, Notes, Precautions, and Warnings.

  30. Reword these steps using parallel construction:
    1. Remove the access panel.
    2. Remove the retaining screws.
    3. The fuser may now be removed.

  31. Why is chronological order preferred for instructions?

  32. How is a process analysis different from instructions? Which might be developed from the other?

  33. What kinds of documents, already discussed, are usually included in user manuals?

  34. Why does writing a manual often require the writer to consult engineers and equipment testers?

  35. Give an example of a product support item that may accompany a user manual.

  36. The ______ distills the essential information from the parent document.
    a. descriptive abstracts
    b. informative abstracts
    c. concluding summary
    d. executive summary

  37. What four elements of a technical scientific paper must the writer consider?

  38. List the parts of a letter, and give a description of those parts.